Retun Policy

Our policy lasts 10 working days. If 10 working days have gone by since your receipt of goods, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Earrings, items bought on sale and rings, that has been sized to your finger size, on special request, are exempt from being returned.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depends on your bank and card company).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@silvercrystal.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at silvercrystal@gmail.com and send your item to: 101 Regent Park, 261 High Level Road Cape Town, Western Cape, ZA 8005.

Shipping
To return your product, you should mail your product to: 101 Regent Park, 261 High Level Road Cape Town, Western Cape, ZA 8005.
Return shipping will be on your cost, unless item is defective or damaged on receipt, in which case, SilverCrystal, will reimburse client for the return shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please be sure to get a tracking number for your parcel that you sending back and email that tracking number to admin@silvercrystal.co.za.
You are advised to insure the parcel. We don’t guarantee that we will receive your returned item.